PRIVACY POLICY

At Inviva, McKesson Pharma Care Network Corporation (“INVIVA”, “we” or “us”), we value the trust that you place in us to appropriately use and protect your personal information. This Privacy Notice informs visitors and regular users of the INVIVA.ca website (collectively referred to as the “Services”) about the purposes for which we may collect, use, and share personal information. Our privacy philosophy is based on the 10 fair information principles found in the Personal Information Protection and Electronic Documents Act (PIPEDA). We want you to be clear on how we process personal information and the ways in which we protect it.

Our detailed External Privacy Policy can be accessed on www.mckesson.ca. 

The External Privacy Policy covers our information handling practices, your access rights, correction processes, and contact information of our Privacy Office for submitting your questions or requests.

The External Privacy Policy and this Privacy Notice together are the “Privacy Policies”.

By using the Services, you accept the privacy practices presented in the Privacy Policies. We encourage you to read the Privacy Policies in full to understand our privacy practices before using the Services or submitting any personal information.

Consent & Revocation of Consent

By submitting information to us in connection with the Services or using the Services you are providing your consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy and we, as well as our staff, may rely on that consent. We may also be entitled by law to contact you for commercial purposes, subject to your right to withdraw consent detailed below.

Consent may be withdrawn at any time, subject to legal, regulatory, or contractual restrictions and reasonable notice; however, without such consent, we may not be able to provide you with the Services.

Commercial Electronic Communications: You can always limit the communications that we send to you. You may choose to stop receiving our newsletter or marketing emails, if applicable, by following the unsubscribe instructions included in these emails, contacting us using the contact information listed in the Contact section of this Privacy Notice below, or updating your account preferences through the Services. Please note that even if you opt-out of promotional communications, we may still need to contact you with important information about your account, and content made available or displayed to you via the Services will remain customized for you.

Personal Information We Collect

When you use the Services, we may collect personal information about you. The personal information we collect includes:  
•    Technical information, such as log and usage data when you access or use our Services. This data includes service-related, diagnostic, usage, and performance information, which we record in log files. Depending on your interaction with us, this log data may contain your IP address, device information, browser type and settings, details about your activity on our Services (such as timestamps, viewed pages and files, searches, and feature usage), as well as device event information such as system activity, error reports and hardware settings.
•    Location information, which can be precise or imprecise, depending on how you interact with our Services and your device’s settings. This data includes information about your current location, obtained through GPS and other technologies based on your IP address. You have the option to refuse access or disable the location setting on your device to opt out. However, please note that opting out may restrict your use of certain Services.
•    Where applicable, voice recording information for individuals who contact us and whom we contact for quality and training purposes.

How Your Personal Information Is Collected

We may collect personal information about you in different ways when you use the Services:
•    From you directly, for instance through your enrolment in, or use of, the Services; your interactions with us (for example, when you interact with our Services, email, newsletter, or online advertising); or your participation in surveys and marketing promotions. You may also provide us with personal information through other means (for instance, verbally).
•    Through your online or electronic activity when using the Services, including through the use of technologies, such as cookies, web beacons, data management and advertising platforms, and self-reported information and communications with us through or with respect to the Services. For example, your IP address is reported by your web browser whenever you visit a page on the internet. Whenever a user visits our Services, their IP address, along with the time of the visit and the pages accessed, is automatically recorded in our server log files. 
•    In some cases, information will be collected from sources other than the individual, for example third parties who represent they have the right to disclose such information to us.

How Your Personal Information is Used

We use your personal information for:
•    Manage the use of our Services, and our information technology applications and systems, which may include using cookies and other similar technologies and investigating incidents. For example, we collect IP addresses for determining Services usage levels, identifying, and resolving server issues, and managing the Services.
•    Communications with us: When you contact us through email, telephone,  or through submitting a Customer service inquiry, customer review or survey, we may collect the information that you provide to us in the course of the communication to help respond to you or for purposes related to your communication.
•    Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our services. You may withdraw your consent to receiving marketing communications at any time by following the opt-out instructions in each communication, or by contacting us as indicated in the Contact section below.
•    Advertisements: Advertisements may be delivered by us or one or more third-party web advertisers. These third-party web advertisers may set cookies. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. We may analyze your engagement with our or third-party products and services to understand the effectiveness of our marketing campaigns and to deliver customized products and services. For the privacy practices of third-party web advertisers, you should consult the applicable privacy policy for the relevant third-party web advertisers.
•    Market research and analytics: We may use de-identified, aggregated, data collected from you for our own purposes, such as research and development, marketing, and improving our services. This data will not be personally identifiable and will be used in accordance with our Privacy Policies.

Web Beacons, and Related Technologies

System Logs & Cookies: Like many websites, we use "cookies" to collect certain types of information when you access the Services. Cookies are alphanumeric identifiers that are placed on your computer's hard drive to enable our systems to recognize your browser and to provide features such as remembering the products that you searched on your last visit. Web beacons, which are also known as tracking pixels, pixel tags, and clear gifs, are tiny tools that transmit information from your device to a server.

For the sake of this notice, cookies, web beacons, and all other tracking technologies are collectively referred to as “cookies”. We use cookies to:

•    remember information you gave us so that you don't have to re-enter the information each time you use our Services;
•    analyze your usage of our Services and measure trends;
•    improve your experience with the Services;
•    measure effectiveness of advertising; and
•    help troubleshoot any errors, assist you with your questions, and improve fraud detection.

We collect information about you through cookies. This information may be combined with other personal information we have about you from our other services. By doing this, we can provide better services and fulfill the purposes outlined in our Privacy Notice. You can prevent your computer from accepting new cookies. Most browsers tell you how to do so in their "help" section. Because cookies allow you to take advantage of some of the Service’s features, we recommend you leave them turned on. For instance, if you block certain cookies, it may disable certain functions of the Services.

With Whom Do We Share Your Information

We work with various third parties, such as advertising agencies and technology vendors, to enhance the performance and appeal of the Services. This includes providing you with more relevant advertising and product recommendations on our websites. We may also use social networking platforms and other third-party platforms to show you customized advertisements on other websites and applications. Additionally, we use data from your activities, such as purchasing on our sites or in our stores, to display personalized ads that match your interests. Rest assured, any data used for this purpose is handled responsibly and in compliance with applicable privacy laws.

Children’s Privacy

The Services are not directed to children under the age of 14, and we do not knowingly collect information from children under the age of 14 without express consent in accordance with all applicable laws.

Cross Border Transfers

When you use the Services, your personal information may be transferred to and/or stored in another country or province (which may include transfer outside of Quebec), where we or our service providers operate, including the United States. By using the Services, you agree to such cross-border transfer of your personal information and understand that your information may be available to government authorities under lawful orders and laws applicable in foreign jurisdictions. We will strive to protect personal information disclosed to third parties with contractual protections to ensure that service providers with whom we share Personal Information maintain adequate privacy protections and standards. For more details, please visit our External Privacy Policy on www.mckesson.ca. 

Access Rights

You have the right to request access to or correction to the personal information we maintain about you. You can contact us directly any time at the address listed in the Contact section below for any type of request regarding the information you know or believe we hold about you.

Updates to this Notice

We will review this Privacy Notice periodically and will update this to address changes in applicable laws and regulations as necessary. Please check back to ensure you have the most up-to-date Privacy Notice.

For any questions on our Services, please contact:
Ontario: 1-877-299-1014
West: 1-866-276-2588 
Quebec: 1-877-694-4246

Privacy Office Contact

McKesson Canada is committed to protecting your personal privacy. If you have questions or comments about our efforts to protect your personal privacy, or if you require additional information about our privacy practices, please contact us at compliance@mckesson.ca.

You may also write to our Privacy Officer at: McKesson Canada Corporation, Attn: Privacy Officer, 2300, Meadowvale Blvd., Mississauga, ON, L5N 5P9.